Shipping Policy

The information below concerns orders placed on the Steampunk Factory website, operated by TG GROUP (60 rue François Ier, 75008 Paris, France).

Shipping

We ship your parcels within 1 to 3 business days (order processing time). This time corresponds to preparation (validation, packaging, handover to the carrier).

Deliveries

Delivery times depend on your delivery address.

  • Countries of delivery: United States
  • Delivery time: 6 to 9 business days
  • Delivery charges: 0 € (Free delivery)

Delivery delay

In the event of a significant delay, we invite you to contact our customer service in order to check the tracking and, if necessary, to open an investigation with the carrier.

If delivery does not take place after a follow-up within a reasonable time, you may, under the conditions provided for by law, terminate the contract and obtain a refund of the sums paid.

Order tracking

We will send you tracking information within 24 hours after your order leaves the warehouse to the e-mail address you provided at checkout.

Returns and refunds

If you wish to return your order, please refer to our return and refund policy.

Contact

You can contact our customer service via the contact page or: